Question 1

What are the hotel's check-in and check-out times?

Accepted Answer

Our check-in time is from 3:00 pm and check-out time is at 11:00 am

Question 2

What are the opening hours for the Front Desk and Reservations?

Accepted Answer

We are available from 7:00 am to 8:00 pm to help you with your inquiries and reservations.

Question 3

What accommodation options do they offer and how many people can stay in each one?

Accepted Answer

Single Garden View (2 people)Single ocean view (2 people)Double Inner view (4 people)Double Garden view (4 people)Triple Ocean View (5 people)Master Suite Ocean View (4 people)Mountain View Junior Suite (6 people)Family cabin (6 people)Presidential Suite (6 people)

Question 4

What is the price of the adventure packages and what do they include?

Accepted Answer

Package prices vary depending on the activity and the number of people. They include lodging, breakfast, specific activities such as kayaking, canopy tours or hiking, and other additional services.

Question 5

What are the cancellation policies for reservations?

Accepted Answer

We offer free cancellation up to 72 hours before check-in for online bookings. For cancellations made within 24 to 48 hours of check-in, a 50% cancellation fee will be charged. No refunds will be issued for cancellations made on the day of check-in or for payments made by bank transfer, deposit, or cash.

Question 6

What is the hotel's policy regarding children and pets?

Accepted Answer

Children over 2 years old are included in the room capacity. Pets are not allowed on the hotel premises.

Question 7

What activities are available at the hotel and at Rawacala EcoPark?

Accepted Answer

At the hotel, we offer an infinity pool, kayaks, billiards, fishing tours, and more. At Rawacala EcoPark, you can enjoy hiking, zip-lining, and camping.

Question 8

Do you offer services for events and meetings?

Accepted Answer

Yes, we have six locations for events and meetings. Our events team is available to coordinate your special occasion.

Question 9

What is the specialty of the Piscis restaurant?

Accepted Answer

Our specialty at Piscis restaurant is fresh seafood and fish, along with a variety of local and traditional options.

Question 10

Are there any additional activities that can be booked during the stay?

Accepted Answer

Yes, we offer activities such as fishing tours, hiking in Rawacala, canopy tours, and more, which can be booked during your stay.

Question 11

What is the payment and guarantee policy for reservations?

Accepted Answer

Reservations must be guaranteed by credit card or deposit. Payment is made at check-in, and the credit card is used only as a guarantee.

Question 12

What are the attractions near the hotel?

Accepted Answer

Some nearby attractions include the San Fernando de Omoa Fortress and Omoa Municipal Beach, known for its stunning sunsets.

Question 13

Do you offer any special honeymoon packages?

Accepted Answer

Yes, we offer a special Honeymoon package for couples looking to start their life together in our paradise.

Question 14

What is the policy in case of extreme weather events?

Accepted Answer

In the event of extreme weather, we offer the option to reschedule your reservation free of charge within one year. No refunds will be issued under these circumstances.

Question 15

What is the minimum age to check into the hotel?

Accepted Answer

The minimum age to check in is 18. Minors are not permitted unless accompanied by their parents or family members. Identification is required at check-in.

Frequently Asked Questions

Preguntas frecuentes